If you haven’t managed to complete the Census 2021 there is help available from the ONS website – https://census.gov.uk/ – or on 0800 141 2021. Local support is being offered by Solihull Library on 0121 704 6005.
If people have any questions or concerns or are uncertain about completion, I am also offering the online sessions listed below. To join the sessions, click on the links below during the times stated. If anybody is having trouble with the links they can also phone me direct on 07452946003

Fiona Saxon

Community Engagement Manager for Solihull Office for National Statistics

Tuesday, 6th April, 6-7pm – https://meet.google.com/okg-nrcw-dbv?authuser=0
Wednesday, 7th April, 5-6pm – https://meet.google.com/ite-xgbi-sys?authuser=0
Thursday, 8th April, 7-8pm – https://meet.google.com/wmo-sgcr-trd?authuser=0

Good afternoon all, we hope you’re well & looking forward to the weekend. Since 2018, West Midlands Police have been working on the security operation that will surround the Birmingham 2022 Commonwealth Games. The operation will be the largest in West Midlands Police’s history. The Games were introduced to bring people together from across the Commonwealth, we want to echo that approach to bring communities together from across the region to deliver a safe, secure and welcoming Birmingham 2022. We have developed a questionnaire to understand your views so we can incorporate your thoughts and ideas into our plans.  Your feedback is important to us, so please take care when answering. This survey should take you approx. 5 minutes. Please be assured that your answers will remain completely anonymous. If you wish to get in contact regarding this survey or have any questions, please press the reply button at the bottom of this message’ https://westmidlandspolicepnn.researchfeedback.net/s.asp?k=161675686753 Thank you for taking the time to complete the survey, it’s very much appreciated.

A series of virtual drop-in sessions are taking place by the Solihull and Birmingham Census 2021 teams this week and on Census Day to answer questions and help anyone who needs support filling in their questionnaire.

Below are the times and sessions available in various languages. Along with online help, people can also call the phone helpline on 0800 141 2021 or find answers at www.census.gov.uk

Census 2021 is the first time that the household questionnaire will be a digital-first census, enabling households to fill it in their phone, tablet or computer. Paper copies can also be requested through the helpline or website.

General virtual census drop-in help sessions 

Saturday March 20 – from 11am to 2pm – drop in to get help or ask questions with the census team at this link here – https://meet.google.com/qdk-ieno-dha

Sunday March 21 – Census Day – from 10am to 4pm – drop in to get help or ask questions with the census team at this link here – https://meet.google.com/rpf-gkww-rgq

Polish 

There will be a Census awareness and Q&A session in Polish broadcast on the Centrala Community Facebook site on Wednesday March 17 at 7pm – 8pm with Polish speaker Zuzka Hilton from Census 2021. 

Zuzka will be speaking about how the Census will make a difference to Polish people living in the Midlands.

Join the event at this link here – https://m.facebook.com/events/4091010774245421

Romanian and Eastern European event in English 

A Census awareness session and Q&A will be broadcast in English on the DOR – Romanian Diaspora Facebook page on Saturday March 20th from 11am  – Midday.

Translators in Romanian are available during the session and householders from other Eastern European countries are welcome to join the meeting as it is in English.

Alison Brinkworth from the Birmingham Census team will be speaking with Sorina Stallard from Romanian DOR group in a Q&A about how to complete the census and answer any concerns. 

Join the event at this link here: https://fb.me/e/2XjtniD5G

Somali

Census Day support is available online in Somali during a drop-in virtual session from 10am – 11am on Sunday March 21st with Zeid Hussein.

Join the session at this link here: https://meet.google.com/jqh-tniq-azq

Arabic

Census Day support is available online in Arabic during a drop-in virtual session from 11am – midday on Sunday March 21st with Sumia Afif.

Join the session at this link here: https://meet.google.com/jqh-tniq-azq

Mandarin

Census Day support is available online in Mandarin during a drop-in virtual session from midday – 1pm on Sunday March 21st with Catherine East.

Join the session at this link here: https://meet.google.com/jqh-tniq-azq

Bengali

Census Day support is available online in Bengali during a drop-in virtual session from 1pm – 2pm on Sunday March 21st with Niaz Jaigirdar.

Join the session at this link here: https://meet.google.com/jqh-tniq-azq

Gujerati

Census Day support is available online in Gujerati during a drop-in virtual session from 2pm – 3pm on Sunday March 21st with Subhash Rathod.

Join the session at this link here: https://meet.google.com/jqh-tniq-azq

Punjabi

Census Day support is available online in Punjabi during a drop-in virtual session from 3pm – 4pm on Sunday March 21st with Aisha Rehman.

Join the session at this link here: https://meet.google.com/jqh-tniq-azq

Urdu

Census Day support is available online in Urdu during a drop-in virtual session from 4pm – 5pm on Sunday March 21st with Anwaar Raja.

Join the session at this link here: https://meet.google.com/jqh-tniq-azq

Unfortunately 2 of the Covid-19 signs in the playground have had to be removed after they were vandalised. Please don’t forget we all still need to follow covid guidelines and enjoy playing safely.

https://www.solihull.gov.uk/news/16-march-2021-urgent-message-solihulls-director-public-health-ruth-tennant

Bringing faster broadband to our rural areas

Project Update March 2021

Please forward this email to your contacts – 
we need to spread the word!

If you would like a Word version of this newsletter please email: broadband@cswbroadband.org.uk

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Nearly 75,000 properties able to connect to the fibre network

 

Topics in this edition:

CSW Project updates – Contract 3Useful advice for if you are thinking of changing your ISP in 2021Mobile operators agree new deal to improve UK’s rural coverageBT in talks with OneWeb over rural satellite broadbandCopy for your own website or newsletterQuestions and Answers

 

CSW Project updates – Contract 3

Since our last newsletter in December, another 94 Contract 3 structures have now been confirmed as having gone live. Some of these have been partially live for some time, but we only tend to publish this information once we are sure that all the connections served by those structures have been completed.Unfortunately, some of the properties which we believed had been upgraded were not showing as such on Openreach’s systems meaning that those residents couldn’t order an improved service. However, now that these issues have been resolved and the data verified, we can now inform you of these upgrades.Some of the communities benefiting from these upgrades include parts of:Allesley, Aldermans Green, Ansley Common, Arlescote, Arley, Ash Green, Balsall Common, Bascote, Bedworth (Bede Village), Berkswell, Bishops Tachbrook, Bodymoor Heath, Bramcote, Bubbenhall, Burton Hastings, Cliff, Combrook, Copston Magna, Corley, Edstone, Ettington, Frankton, Galley Common, Hampton in Arden, Harborough Magna and Hatton.Other communities which have also benefited include parts of: Kenilworth, Keresley End, Kingsbury, Knowle, Lighthorne, Long Compton, Meriden, Middleton, Moreton Morrell, New Arley, Newton, Offchurch, Piccadilly, Rugby, Shelford, Shustoke, Solihull, Southam, Stockton, Stretton on Dunsmore, Tanworth in Arden, Temple Grafton, Walton, Warmington, Warwick, Wishaw, Wolvey and Wormleighton.As a result of this, nearly 75,000 properties across the region are now able to connect to the fibre network thanks to the work of the CSW Broadband Project.As always, once we have received confirmation that a particular cabinet or structure upgrade has been completed, we will try and inform as many of the affected residents as possible.  Remember, once your property has been upgraded, you won’t get a faster service automatically. You need to order the improved service with your chosen ISP to benefit from the upgrade. To check on your property’s superfast status, enter your landline number or address into the BT Broadband Availability Checker. Our How to use the BT Broadband Availability Checker webpage will help you make sense of the Broadband Checker results. You might like to use a broadband comparison site such as MoneySavingExpert.com, Broadband Choices, Broadband Genie, BroadbandProviders or uSwitch to find a fibre broadband package to suit you and your family’s needs. If your property has benefited from an FTTP upgrade, our Ordering an FTTP service webpage provides you with all the information you need. 

Useful advice for if you are thinking of changing your ISP in 2021

Consumers in the UK face a confusing choice of different broadband providers and networks, which is getting worse as a growing number of new entrants enter the market. In fact, trying to find a new ISP can sometimes feel like walking through a minefield.If you are looking for a new ISP but find the myriad of options available to you a little bit confusing, the ISP Review’s new ‘UK Best Broadband ISPs for Homes – 2021’ guide may be able to help by offering a simplified overview of the top options.The guide puts together the editor’s pick of top ISP options in terms of quality and affordability. The ISPs featured in the guide are picked based on a mixture of criteria, including reader feedback, Ofcom quality / complaint scores, third party awards and reviews from multiple sites, to name but a few.As well as categorising ISPs by price and quality, a third category – Commendations – also highlights alternative network ISPs that also deserve praise – based on the above criteria.Consumer champions Which? have also recently published their ‘Best and worst broadband providers 2021’ report.They note that while the best broadband companies offer a great service at a great price, provide a fast connection that you can rely on, and are on hand to help in the rare instance that something goes wrong, many broadband providers still don’t deliver on those fronts.While you have to pay to download the whole report, it is worth noting that this survey is based on the real-life experiences of thousands of customers across the UK and may prove to be money well spent if you are thinking of changing broadband provider and would like further information on choosing your next ISP.For more information and advice on how to switch to a different broadband provider, see our ‘Questions and Answers’ section later in this newsletter.

Mobile operators agree deal to improve UK’s rural coverage

A number of publications, including Computer Weekly have recently reported that three of the UK’s leading mobile operators have agreed a deal to build and share infrastructure to boost 4G coverage and improve mobile connectivity in hard-to-reach places. In the first stage of the UK government’s Shared Rural Network (SRN) programme, which aims to support the deployment of 5G and extend 4G mobile coverage to hitherto badly served rural areas, O2, Three and Vodafone are joining forces to build and share 222 new mobile masts to boost rural coverage across the country. The £1.3bn SRN programme was first proposed in October 2019 and has been made possible through a partnership of the UK’s four major telecoms operators – EE, O2, Three and Vodafone who will work to close almost all partial “not spots” – areas where there is only coverage from at least one but not all operators.Their initial investment of £532m will then be supplemented by more than £500m of government funding to eliminate total not spots – hard to reach areas where there is currently no coverage from any operator.The exact location of the masts – most of which will be built in rural areas – are not being disclosed until planning permission has been approved. Construction will start this year and is set to be completed by 2024 in line with the agreement reached with the Government and Ofcom.The three mobile operators will now engage with local stakeholders and other key parties to ensure what the UK government calls a “timely and efficient” roll-out that delivers 4G connectivity in rural communities, offering customers in very remote areas increased choice and fuller value from their contracts where they live, work or travel.

BT in talks with OneWeb over rural satellite broadband

The Rural Service Network recently highlighted a Bloomberg report on discussions between BT and the government-backed satellite maker OneWeb to provide rural broadband to people cut off from the UK’s fibre networks. BT is understood to be in early discussions around how OneWeb’s satellite technology, which is designed to provide internet signals to remote locations, might be used to connect up rural households. The report notes that the satellite provider could allow BT to provide modest broadband speeds without the extra cost of installing cables to houses that are too remote or expensive to install fibre cables. London-based OneWeb, a rival to Elon Musk’s Starlink satellite network, has launched 110 out of a planned 648 fridge-sized satellites into low-earth orbit. The company said recently it could start connecting UK customers by the end of this year. Musk’s Starlink constellation, which received a license from Ofcom in November 2020, has already launched around 1,000 satellites and has started trialling direct-to-consumer services in the UK as well as around the rest of the world. While the early results from trials in the UK look promising, Starlink doesn’t come cheap, at £439 for the hardware and a monthly cost of £89. But some of those who have suffered with sluggish internet for years believe that it is a price worth paying. 

Copy for your own website or newsletter

As always, we have a range of short articles of around 300 words that can be downloaded for use in your own newsletters / websites should you wish to use them. 

Questions and Answers

Here are some of the Questions and Answers (Q&A’s) that residents have raised recently. Our website has a full set of Frequently Asked Questions, which are regularly updated. 

What is the process for ordering and installing an FTTP service?

The ordering and final installation process for the Fibre to the Premise (FTTP) solutions that are now being rolled out in Contract 3 of the CSW Broadband Project is a little bit different to the FTTC (Fibre to the Cabinet) solutions that were predominantly rolled out during Contracts 1 and 2. ‘WBC FTTP’ will be listed under ‘Featured Products’ on the BT Broadband Availability Checker results page, if FTTP is available at your property. For more information on making sense of the results returned from your enquiry, visit our ‘How to use the BT Broadband Availability Checker’ webpage. Although only around 15% of the UK can currently get a full fibre connection, the number of ISPs offering FTTP packages is gradually increasing. For a full list of all the ISPs who have stated that they offer residential and business packages across the CSW region, please visit our Fibre to the Premise (FTTP) webpage. Whichever ISP you chose to provide your service, the installation process will be similar to that shown in this short installing full fibre to your property film from Openreach. Typically, you will need to book an appointment for them to come and fit the service. The engineer will run fibre from the nearest distribution point (either over a pole or via underground ducting) to your property. The fibre will then be connected to a small box on the outside wall of your property at ground level.The fibre will then be run through your wall to the inside of your property, where the engineer will install a small powered wall mounted unit that they will then plug your router into.They will then typically test your full fibre connection on one of your preferred devices to make sure that the service is working properly and that you can start making the most of your faster and more dependable connection.Finally, it is worth noting that the ‘WBC FTTP’ product should not to be confused with the far more expensive FTTP on Demand – a separate commercial product offered by BT which is NOT being installed through the CSW Broadband Project. 

How do I switch to a different broadband provider?

You may wish to transfer broadband for a variety of reasons, such as: ·        Poor quality of service·        You need additional features that your current internet service provider (ISP) does not offer·        You think the deal you are subscribed to is not providing good value for money·        You are moving house/business premises First of all, check if the contract period you signed for with your existing supplier has expired. Contracts are generally for either 12, 18 or 24 months. Most contracts require you to give your ISP a month’s notice.  If it hasn’t expired, you may be liable for a cancellation fee or even the balance of the fee until the contract runs out. It’s your choice if you decide you want to buy yourself out of a contract that hasn’t yet expired. It is also important that you check that the new service you wish to sign up to is available in your area. BroadbandUK’s BroadbandProviders.co.uk website is particularly useful for this as it allows consumers to search for broadband providers and packages by their exact address rather than just by postcode area. There are a number of comparison sites available and we’ve listed a few more of these below that you may want to take a look at before making a decision: ·        www.moneysupermarket.com/broadband·        www.uswitch.com/broadband/  ·        www.broadbandgenie.co.uk·        www.broadband-finder.co.uk·        www.broadbandchoices.co.uk·        www.cable.co.uk Finally, if you are thinking about switching your broadband provider, the Which? and Moneysaving Expert websites offer some invaluable (and impartial) advice and information which you may find useful.

You can find more frequently asked broadband questions on our website.

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